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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up window will open. It offers elaborate information about all the actions that you can perform on the given page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich assortment of instructional video clips explaining how to use our Control Panel. They're made for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, have a look at our extensive FAQ database, which includes questions asked by actual users and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new articles so as to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can contact our fantastic team of customer service technicians available 24x7 and ready to help you with any problem. Each support ticket you submit will be answered in less than 1 hour (the average trouble ticket response time is only twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282830

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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